Apr 27, 2020

We Remain Here For You

Dear Residents:

As we continue to navigate the uncharted waters of the COVID19 pandemic; we want you to know that we remain here for you. A recently published poem written by an unknown author says the following about this moment, “We are all on different ships during this storm experiencing a very different journey”. We understand this. Some remain employed and work remotely or go into work each day while others have been furloughed or laid off. Some homes are noisy with kids learning and playing and other homes are quiet and still. Some are enjoying quarantine and others are struggling or frustrated with the situation.

We want you to know that no matter what your experiencing during this storm- we are here for you.

We are preparing for when the stay at home is lifted. We are creating a plan for how to safely resume non-emergency maintenance requests and to safely open our offices and community spaces while following CDC guidelines. We will keep you informed of our plan and ask for your patience and understanding as we do our best to maintain a healthy and safe environment for our staff and residents. In the meantime, please keep calling in your maintenance requests so we can be ready to respond as soon as we are able.

We are continuing property operations. We want to thank you for working with us as we adjust our work practices and for paying your rent during this unprecedented time. Your rent allows us to keep the property operating, clean and safe.

We can connect you with resources. Our staff continues to be available to work with anyone whose employment has been impacted by COVID19. We ask that you continue to communicate with your Community Manager if you are unable to pay your rent, so that we can work with you on the best solution. If we do not hear from you- you may be hearing from us as we plan to reach out in the coming weeks to see how you are doing.

Resources are being made available from federal, state and local governments as well as available through nonprofit agencies to help keep people housed, fed and connected. These include but are not limited to the federal stimulus for individuals and families, additional unemployment benefits, and local Community Food Banks.

For information on these and other resources check out this flyer , call your Community Manager, or participate in our Zoom call where we will connect with each other, share resources, offers and requests. Connect with Your Community online here.

Communities are finding ways to support each other. During this time, we have seen neighbors supporting neighbors in authentic and meaningful ways. Neighbors are calling and checking in with neighbors who live alone, some are picking up groceries for their neighbor without a car, and others are finding unique ways to stay connected and entertain their kids like an egg hunt that practices social distancing or zoom calls to play games. We encourage you to continue to look for ways to support and encourage each other.

TREK is hosting a Zoom call for women. This is a space where women can support each other, share ideas and take a moment to themselves. We hope you will join us! Text Montia Dinkins at (412) 853-7777 for the link or visit our website at

Thank you, Helpers. As we follow Mr. Rogers advice to look for the helpers, we see a lot of familiar faces! On behalf of TREK and our team, we want to thank the first responders, health care providers, grocery store and gas station workers and others who are working to ensure that our communities are safe and healthy. A special thank you to our maintenance teams who have been working to keep our buildings safe and clean during this time.

Stay Well,

Your Community Management Team