Mar 25, 2020

We Are Here For You

Dear Resident:

As the world navigates the uncertainty of COVID-19, you can count on your community management team to do our best to keep you informed of any changes to operations, to maintain clean and safe buildings, respond to specific needs that you may have and to provide additional support wherever we can.

We are here for you.

Stay informed. We understand the importance of having information during this time. Therefore, we have established multiple ways to stay informed.

Maintaining a clean and safe building.  We understand that to help stop the spread of the virus, we need to do our part and regularly clean all community spaces such as front doors, call boxes, elevators.  Our teams have increased the frequency of cleanings and have placed Clorox wipes and hand sanitizer in commons areas for you to use while in the common spaces on the frequently touched public surfaces.  We are practicing social distancing- if you see a TREK staff please say hello from a distance!

Additionally, while we are only able to complete emergency maintenance requests at this time, we strongly encourage you to call in all maintenance requests you may have. Our team will determine if it’s an emergency, we will be in contact with you to schedule the work to be completed. If it’s not an emergency, we will let you know that we will be prepared to address your request as soon as we are able.  You can complete a maintenance request here

Your specific needs. Our community offices are able to remain open as a life-sustaining business. We will have each office staffed with one person; however, all our staff remain working in our offices or at home and are available through phone or email as indicated below. Feel free to reach out with any questions you may have. Find Your Community Manager

Additional support. If your employment status has changed as a direct result of COVID-19 and you are concerned about meeting your monthly rent payments, then please contact your Community Manager, so that we can discuss the different options with you. Click the link for information about state and local supports that are available for those impacted by COVID-19.  Financial Resources

#NeighborUp! We encourage you to take this opportunity and look for ways to support each other while practicing social distancing.  Some communities are practicing solidarity activities where residents are independently participating in the same activity- such as cleaning a closet or a craft.  Other communities are putting pictures or notes on their front doors, checking in on neighbors with phone calls, or taking turns running to the grocery store.  Click the link for other ideas. We’d love to see how you are using this opportunity to “Stay-At-Home” to also care for your neighbor- let us know what you are doing using #NeighborUp! NeighborUp Tips

Your Community Management Team